Privacy Policy — Castles In The Sky 🔒
Summary: We handle your data in line with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant legislation. This page explains what we collect, why, how long we keep it and your rights. ✅
Who is responsible for your data? 🧑⚖️
“We” means Castles In The Sky and our representatives. “You” means visitors to our website and our customers. Our Data Protection Officer and company owner is Robert Harris. He ensures your data is stored and processed safely. Contact: 01452 559599.
Why we process and store your data 📝
We collect and process personal data to provide our inflatable hire services and to respond to enquiries or orders. This includes:
- Full name
- Contact details (phone, address)
- IP address
We also retain certain details for tax and insurance reasons. We only store data you provide directly and only what we need to run our business. ⚖️
How long we keep your data ⏳
We may retain personal data for up to 6 years after you were a customer. This retention meets legal, tax and insurance obligations. After that period we will anonymise your data unless you have explicitly opted in to receive ongoing communications. 🗂️
Who has access to your data? 🔐
Access is limited. Our Data Protection Officer and authorised staff manage and view personal data as needed. We do not sell your data to third parties for marketing.
Some service providers will also store a copy to deliver their services. For example:
- Booking Online Ltd (website booking provider)
- Fastmail (email provider)
- Social media platforms, if you message us via those channels
When we might share your data with others ⚖️
We only share personal data with third parties when necessary for legal or legitimate business reasons. Examples include:
- Insurance claims
- Tax audits
- Fraud prevention or law enforcement requests
Your rights — access, deletion, objections 🧾
You have the right to request a copy of the data we hold about you. We will send it to the email address you used with us. You also have rights to correct, restrict processing, or request deletion where legal retention is not required.
If you were a customer, we may need to retain some data for tax or insurance reasons. Otherwise we will comply with deletion requests where feasible. 🗑️
Marketing preferences — opt in & opt out ✉️
You can manage marketing preferences at any time. Use the unsubscribe link at the bottom of our emails or contact us directly. We respect your choices and will stop marketing communications when requested. 🚫
Cookies and tracking 🍪
Our website uses temporary cookies to enable ordering and basic functionality. These cookies do not identify individual visitors. Third parties like Google Analytics may set their own cookies. Their policies apply to those cookies. 🔍
How to complain 📣
If you have an unresolved issue about how we handle your data, you can contact the Information Commissioner’s Office (ICO), the UK data protection authority.
Last updated: This policy reflects our current practices and legal obligations. We may update it to remain compliant and transparent. 🔁